These Terms and Conditions of Service (“Terms”) govern your use of the website operated by Dancing Turtle at www.dancingturtle.com and the services we provide. Please read them carefully before engaging our services or using our website.
Our contact email for legal notices is info@dancingturtle.com.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, you should not use our website or engage our services.
Dancing Turtle is a London-based creative company founded in 2005, operating across three divisions:
Dancing Turtle Records — an independent record label.
Dancing Turtle Films — a film and video production studio.
Dancing Turtle Media — a digital agency and creative studio.
3.1 Scope of Services
The specific scope of any services we provide to you will be set out in a separate written agreement, proposal, or statement of work agreed between us. These Terms apply alongside that agreement. Where there is any conflict between these Terms and a specific agreement, the specific agreement shall prevail.
3.2 No Guarantee of Outcomes
We will perform our services with reasonable skill and care. However, we cannot guarantee specific commercial outcomes — including but not limited to streaming figures, audience growth, media coverage, distribution results, or revenue. Creative and commercial results depend on many factors outside our control.
3.3 Third-Party Services
Some of our services involve third-party platforms, distributors, licensees, or service providers (for example, digital distribution platforms, streaming services, or social media networks). We are not responsible for the acts or omissions of third parties, or for changes to their platforms, policies, or terms. We will inform you of any relevant third-party terms that apply to services we provide.
4.1 Client Materials
Any creative materials, recordings, footage, or content you provide to us remain your property. You grant us a licence to use such materials solely for the purpose of delivering the agreed services.
4.2 Our Work Product
Unless otherwise agreed in writing, intellectual property rights in any work product, creative output, or deliverables we produce will be agreed upon in the specific service agreement. Where rights are assigned to you, assignment takes effect on receipt of full payment.
4.3 Website Content
All content on this website — including text, images, logos, and design — is the property of Dancing Turtle or used under licence. You may not reproduce, distribute, or use any of it without our prior written consent.
Our fees will be set out in your service agreement or proposal. Unless otherwise agreed:
Each party agrees to keep confidential any non-public information received from the other in connection with the services, and not to disclose it to third parties without prior written consent, except where required by law or regulation.
This obligation does not apply to information that is or becomes publicly known through no breach of this clause, or that was already known to the receiving party at the time of disclosure.
7.1 Data Controller
Dancing Turtle is the data controller in respect of any personal data collected through this website or in the course of providing services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
7.2 Your Rights
You have the right to access, correct, or request deletion of personal data we hold about you. You also have the right to object to or restrict certain processing, and to data portability where applicable. To exercise any of these rights, contact us at info@dancingturtle.com.
7.3 Privacy Policy
Our full Privacy Policy, which sets out the lawful bases on which we process data, what data we collect, how we use it, and how long we retain it, is available on our website and is incorporated into these Terms by reference.
8.1 Nothing in these Terms excludes or limits our liability for:
8.2 Subject to clause 8.1, we will not be liable for:
8.3 Aggregate Cap
Subject to clause 8.1, our total aggregate liability to you under or in connection with any service agreement shall not exceed the total fees paid by you to us in the three months preceding the claim.
9.1 What We Sell
Our online shop sells physical releases (vinyl, CDs, and other formats) from Dancing Turtle Records and Dancing Turtle Films, as well as related merchandise. All orders are fulfilled and dispatched by Dancing Turtle directly.
9.2 Your Right to Cancel (Consumer Contracts Regulations 2013)
If you are a consumer purchasing from our shop, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason. This is your statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise this right, notify us in writing within 14 days of delivery by emailing info@dancingturtle.com. You must then return the goods to us within 14 days of notifying us of cancellation. The cost of return postage is your responsibility unless the item is faulty or not as described.
We will issue a full refund, including the original standard delivery charge, within 14 days of receiving the returned goods or proof of return, whichever is earlier. Refunds will be made via the original payment method.
9.3 Exceptions to the Right to Cancel
The 14-day cancellation right does not apply to:
9.4 Your Rights if Something Goes Wrong (Consumer Rights Act 2015)
All goods sold through our shop must be as described, fit for purpose, and of satisfactory quality, in accordance with the Consumer Rights Act 2015. If goods you receive are faulty, damaged, or not as described:
To report a faulty or incorrect item, contact us at info@dancingturtle.com with your order details and a description of the problem. We will respond within 2 working days.
9.5 Pricing and Availability
All prices are displayed in pounds sterling (GBP) and are inclusive of any applicable VAT. We reserve the right to change prices at any time, but changes will not affect orders already confirmed. In the event of a pricing error, we will contact you before processing your order and give you the option to proceed at the correct price or cancel.
We make every effort to ensure stock information is accurate, but availability cannot be guaranteed. If an item you have ordered is out of stock, we will notify you promptly and offer a full refund or an alternative if available.
9.6 Delivery
We aim to dispatch orders within 2 working days. Estimated delivery timescales will be provided at checkout. These are estimates and not guaranteed delivery dates. Risk in the goods passes to you on delivery.
If your order is lost or damaged in transit, contact us at info@dancingturtle.com and we will investigate and arrange a replacement or refund as appropriate.
We currently dispatch worldwide. Delivery charges and any applicable import duties for international orders will be made clear at checkout. We are not responsible for customs charges or delays imposed by the destination country.
9.7 Business Purchases
The consumer rights provisions in this section (9.2 to 9.4) apply only where you are purchasing as a consumer — that is, wholly or mainly for personal use, not in the course of a business. Business purchases are subject to the general terms of this agreement.
You may use our website for lawful purposes only. You must not:
We reserve the right to restrict or withdraw access to the website at any time without notice.
Our website may contain links to third-party websites. These are provided for your information and convenience only. We do not endorse the content of any third-party site and are not responsible for their content, privacy practices, or any loss you may suffer as a result of using them.
Either party may terminate a service agreement in accordance with the notice provisions set out in that agreement. In the absence of a specific provision, either party may terminate with 30 days’ written notice.
We may terminate or suspend services immediately and without notice where:
On termination, any outstanding fees for work performed to the date of termination become immediately due. Clauses relating to intellectual property, confidentiality, liability, and governing law shall survive termination.
We may update these Terms from time to time. We will post the updated version on our website with a revised date. Your continued use of our website or services after such changes constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
15.1 Entire Agreement
These Terms, together with any applicable service agreement, constitute the entire agreement between us with respect to their subject matter and supersede all prior representations, agreements, and understandings.
15.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, it shall be severed from the rest of the Terms, which shall continue in full force and effect.
15.3 Waiver
Failure by either party to enforce any provision of these Terms shall not constitute a waiver of the right to enforce that provision in the future.
15.4 No Partnership
Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between the parties.
For questions about these Terms, to exercise your data rights, or to raise any concerns, please contact us at:
Email: info@dancingturtle.com
Web: www.dancingturtle.com